B2B Category Creation: How to Create a New Market Category and Own It
B2B category creation is the strategy of defining a new market category -- giving a name to a problem and the type of solution that solves it -- rather than competing for share in an existing category. Salesforce created "CRM in the cloud" and then "cloud software." Gong created "revenue intelligence." Freshworks positioned as "refreshingly affordable cloud software for SMBs." Category creation is a high-risk, high-reward strategy: it requires significant investment in education and narrative, but companies that succeed in creating a category typically own it and generate disproportionate returns.
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