B2B Quarterly Business Review (QBR): How to Run a QBR That Strengthens Customer Relationships
The B2B quarterly business review (QBR) is one of the most important recurring touchpoints in the customer lifecycle -- and one of the most commonly done poorly. A great QBR is a strategic conversation between the vendor's customer success team and the customer's senior leadership, focused on business outcomes, progress against goals, and the partnership plan for the next quarter. A poor QBR is a vendor presentation of product metrics that the customer does not care about, followed by a veiled upsell pitch that makes the customer feel the meeting was never about their success.
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