B2B Website Design: What Makes a High-Performance B2B Website
B2B websites serve fundamentally different purposes than B2C websites, and the design principles that make a B2C website effective often produce poor results in B2B. A B2C website must convert a visitor to a buyer in a single session; a B2B website must establish credibility, communicate a complex value proposition, support an extended multi-session research process, and ultimately convert the visitor from anonymous researcher to identified lead -- across a buying cycle that may span weeks or months. The most effective B2B websites are built around deep understanding of who the buyer is, what they know when they arrive, what they need to believe before they will identify themselves, and what conversion action is appropriate for where they are in their research journey.
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